Mazda In Trouble After Repeated Failures
The Australian Competition and Consumer Commission (ACCC) has just announced it is taking Mazda to court on behalf of consumers who...
AVOIDING CATASTROPHE
for when failure is NOT an option
Decision making in the face of adversity - incident, emergency, and crisis management, the human factors and organisational inputs that ensure safety, mitigate risk, and minimise error
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Callide Creek - Failure IS An Option
The Callide Creek Flood of 2015 is instructive for professionals in the disaster and emergency management field because in this incident...
Lessons from the Dunalley Fire
"Decisions taken on the fireground, at the location of any kind of emergency or military engagement, are driven by the demands of the...
The Woolsey Fire - An IMT's Worst Nightmare
The Woolsey Fire in November 2018 destroyed much of Malibu, California, cost three lives, and destroyed no less than 1,643 properties....
The Organisational Inputs Into Decision Making
Managers don't make decisions in isolation, they do so in an organisational context. This can either be helpful, or unhelpful, it can...
Setting The Right Objective - Why It Matters So Much
A key lesson from the Thunderstorm Asthma emergency is the importance of setting the right strategic objective to create a 'unity of...
Thunderstorm Asthma - Advanced Training In Incident Management
The thunderstorm asthma event of November 2016 caused mass casualties and the deaths of at least nine Victorians. This analysis uses the...
The 737 Max - An Organisational Not A Technical Failure
Final investigations into the two crashes that grounded the Boeing 737 Max fleet are still ongoing. A picture has emerged, however, of...
PG&E Corp - A Failing Organisation
Pacific Gas &Electricity Corporation (PG&E), California's largest electricity provider, is a failing organisation. 'Crisis management' is...
Formosa Ha Tinh - How The Spill Was Predictable
If a harmful event can be predicted, it can be prevented. So was the FHS toxic spill predictable ? Yes. Here we show how. There were...
Formosa Ha Tinh - What Happened
Here is the timeline of the key events that led up to the toxic spill. The most important point to note is that they begin a full 8 years...
The Formosa Hà Tinh Toxic Spill
The 2016 toxic spill into the coastal waters of Central Vietnam was the worst environmental disaster in the nation’s peacetime history....
Lessons From In Amenas
The In Amenas terrorist attack offers some important lessons for corporate security professionals operating in high risk environments....
Lines Of Defence Against Harmful Events
Crisis response is the final line of defence an organisation possesses in the face of harmful events. It is important to place it in its...
Where Do Crises Come From ?
Crises are the result of a management failure in the face of a potentially harmful event. They arise when control mechanisms do not work...
The 'Scale of Harmful Events'
A disaster is not a crisis, an issue is not an incident - these distinctions matter, because they call for different types of response....
A Crisis Never Appears Out Of Nowhere
A crisis may come unexpected, they often do, but this simply means that the warning signs were not detected in time, a situation or issue...